Office of Information Affairs

Guidance, Support, & Grace

Here are ILT, we want to provide all the IT help you need to have a successful experience. Our IT team is here to help you. Whether that be training or tutorials on using the technologies offered to you as a ILT user (student, faculty, or staff) or whether it be technical support to address issues, we are here to ensure our technology is enabling your success.

ilt user's Help Desk
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More About Us:

We are proud of the support and offerings that we (ILT's Office of Information Affairs) provide

ILT provides many technological utilities to aid your journey. From our library’s incredible resources such as scholarly databases to our multiple tools for collaboration and access to online productivity tools, our students are in position to succeed in a rigorous environment. Our mission is to empower students to produce top-notch work with gravitas.

We also provide TechGuides (self-service instructions) and personalized tech support to help users get the most out of our offerings or to address any technology issues a person may encounter.

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Classes meet in Microsoft Teams. So, you will need a PC or laptop that can run that program. To see the requirements, see this Microsoft page on “Hardware requirements for Microsoft Teams” *You can download the Teams app here:
Go to the Teams dowload page

Choose Teams for Work or School

* If you get the following page in which Microsoft give you options to download a home version vs a "work or school" version, then choose "Teams for work or school."
(Click the image above to see a fuller view with the button location in context.)

Detailed Information & TechGuides Available on the ILT Intranet


If you are already a ILT user (student, faculty, or staff), visit our ILT Intranet site.

There you can find our TechGuides, more detailed information about our offerings, and specifics on how to get support from our staff.

Visit our ILT Intranet Site

Send Us a Message

Email for tech help:

You can email us at techhelp@ithelpdesk.ilt.edu

Use this form to contact us...

  • to request tech help if you are a current ILT student or faculty who cannot log into your account (which prevents you from using the internal Help Desk site or from sending a email to us via your ILT email).
  • you are having difficulty with sending email from another email provider (e.g., a personal or work email)
  • if you are a prospective student with questions about our tech offerings or aids.
  • or, really, for any ILT technology related questions or concerns

TechGuide: Signing into your ILT Microsoft Account (e.g., signing into Teams and our intranet)

One of our most common questions is how a student or faculty member can sign-in whether that be to get into Teams or onto the Intranet. Below are some details on signing in to Teams and our Intranet.

MFA: We require Multifactor Authentication using the Microsoft Authenticator smartphone app.
(MFA is also called two-step verification). The above logo is the logo of the app made by Microsoft Corporation, which you can find on the Google Play Store or the iPhone’s App Store.
When you sign in for the first time (such as if you are a new student), you will have a 14-day grace period in which to set up MFA. That means you can skip the setup temporarily in order to access our intranet page, where you can find a much more detailed explanation of MFA as well as the ways to set it up or get assistance from ILT’s staff. For more information, click here to open a page from Microsoft, explaining what Multifactor Authentication is.
Go to the ILT intranet TechGuide on setting up MFA
  1. First, you need to download and install the Teams app on your computer if you do not already have the application. You can find the download link for Windows, Mac, or Linux here. Just click on the link and follow the instructions on the screen to complete the installation.
  2. Next, you need to launch the Teams app on your computer. You can do this by clicking on the Start menu and typing “Teams” in the search box. Then, click on the Teams icon that appears in the list of results. Alternatively, you can also find the Teams icon on your desktop or taskbar and double-click on it (or you can right-click on the icon and then left-click on Open).
  3. After launching the Teams app, you will see a sign-in screen where you need to enter your ILT Microsoft username and password.
    • If you don’t remember or know your username or password, you can click on the “Forgot username or password?” link below the sign-in button and follow the instructions to reset them. Otherwise, you can contact us to get assistance.
    • If it asks whether to sign you into all your apps, we recommend choosing “no, only sign in here” (the exact verbiage of the ask & answer may be a little different than that given) because you likely will only be logging into your ILT Microsoft account in Teams and in your browser, not in all Microsoft applications on your PC.
    • If you are already signed in with another account (which can happen automatically if you already signed into a different Microsoft account in another Microsoft app on the computer), then there will be a circle in the top right corner that you can click to sign into an additional account by clicking “add another account.”
  4. Once you enter your username and password, click on the sign-in button and wait for a few seconds.
    • You may be prompted that “more information [is] required” with a explanation that “Your organization needs more information to keep your account secure.” This is our system prompting you to set up MFA, an extra security measure to protect your account from unauthorized access. See the above note in the intro for a explanation of that, or go to our intranet guide on MFA and, when prompted for the same setup, click “Skip for now (14 days until this is required)” to get past it where you can see our detailed page on MFA setup, or watch this video, which does a good job showing what to do and may enable you to get it set up.
    • Note that, if prompted for MFA setup (see above bullet point), you may also be able to click “Skip for now” there as well, finishing signing into Teams. However, you will later need to set up MFA.
    • You may be asked to verify your identity by entering a code that is sent to your phone or email. This is an extra security measure to protect your account from unauthorized access. If you see this prompt, enter the code that you receive and click on “Verify”.
    Congratulations! You have successfully signed in to the Teams desktop app. You can now start using Teams to chat, call, meet, and collaborate with your classmates or colleagues. You can also customize your settings, join or create teams, and explore various features and apps within Teams. If you need more help with using Teams, you can check out the quick start guide here or the Microsoft Education website here.
Click on the “Visit our ILT Intranet Site” button above on this page or click here to go to the Tech Help Desk intranet homepage
  1. You will see a sign-in screen where you need to enter your ILT Microsoft username and password.
    • If you don’t remember or know your username or password, you can click on the “Forgot username or password?” link below the sign-in button and follow the instructions to reset them. Otherwise, you can contact us to get assistance.
  2. Once you enter your username and password, click on the sign-in button and wait for a few seconds.
    • You may be prompted that “more information [is] required” with a explanation that “Your organization needs more information to keep your account secure.” This is our system prompting you to set up MFA, an extra security measure to protect your account from unauthorized access. When prompted for that setup, you can click “Skip for now (14 days until this is required)” to get past it and then go to our TechGuide on MFA setup, or you can watch this video, which does a good job showing what to do and may enable you to get it set up.
    • If you have set up MFA, you may be prompted with a code to enter into your authenticator app on your mobile device (such as Microsoft Authenticator), or you might be prompted to enter a code that is generated from a authenticator app (such as Google Authenticator). If so, open your mobile device’s authenticator and enter the code as needed per your case.
Once you have entered your username and password (as well as your code if prompted), you have signed in successfully and can navigate the intranet.

TechGuide: Joining Class

Our students’ most common question is how to join class (especially for new students). If you can sign into your ILT Microsoft account, see the “Joining class after signing into the Teams app” guide below. Please ensure that you are using Microsoft Teams for Work or School, not the regular/free version. See this page for more information. For a even more detailed description, covering more use-cases, please see the TechGuide on our intranet. The intranet guides have many detailed, helpful descriptions and videos describing the various ways you can join class. Otherwise, if you cannot get signed in and class is starting soon (or has already started), see the below guides on how to join without signing in. (Click the heading if not expanded/showing.) Note: Joining without signing-in should be a temporary, immediate solution. Please contact us to resolve the issue before your next class so that you can join properly.  
Go to the "Joining Class" Tech guide on the intranet
First you will need to be provided a link to the meeting. That link would usually be emailed to you but can also be texted to you. If you do not have a link, you can contact us, your professor, or your contact in the registrar’s office to request the link.
  1. Click the invite link. That’ll open a web page, where you may see two choices: “Continue on this browser” and “Join on the Teams app.”
  2. Select Continue on this browser.
  3. If you’re using Microsoft Edge or Google Chrome, you’ll see a prompt asking you to allow Teams to use your webcam and microphone. Select Yes to enable audio and video for the meeting.
  4. Enter your name and click Join now to join the meeting as a guest.
    5. Click here to see a video demonstrating it
First you will need to be provided a link to the meeting. That link would usually be emailed to you but can also be texted to you. If you do not have a link, you can contact us, your professor, or your contact in the registrar’s office to request the link.
  1. Tap on the meeting link
  2. If you do not already have the Teams app, you’ll be prompted to install it. Find it on iPhone App Store (on your iPhone) or on the Google Play Store (if you are on Android) and install it. Note: After installing it, you may find you need to go tap on the meeting link again.
  3. Open the Teams application as prompted
  4. Allow use of your mic and camera
  5. Tap “Join as a guest”
  6. Type in your name and tap “Join meeting”
    7. Click here to see a YouTube video that goes over it
The best way to join class is to join after signing into the Teams desktop application. These steps require you to have installed Teams. To install Teams, click here to go to the Microsoft Teams download page, scroll down to the “Teams for Work or School” heading and then click “Download the new Teams.” Open the downloaded file and follow the steps in the installation wizard that pops-up. Steps to join class in the Teams application.
  1. Launch or open Teams if you have not already
  2. Sign in with your ILT, Microsoft email address and password (see the above guide titled “Signing into your ILT Microsoft Account” if you need help with that).
  3. The easiest way to join, for many, is from the calendar. Select Calendar on the left side of the app. Then, find the meeting you want to join and select Join. You can also join the meeting from the reminder notification that pops up when the meeting is about to start.